Refund policy

Returns and Refunds

 

Our satisfaction guarantee is active for 14 days* post delivery. If more than 14 days have passed since the delivery date, we can’t offer you a refund.

For returns, please email hello@aldawhomes.com with the subject 'Returns' and include your order number, name, and the reason for the return.

 *Disclaimer: The 14 days return time doesn't count for damaged products. Damaged products should be addressed within 48 hours of delivery of the package. 

 *Disclaimer: Returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.

 

Returning is free with Aldaw Homes.

Aldaw Homes will provide the customer with a return slip with instructions on where to send returned goods. Make sure to package the lamps in the original packaging or one that's equally protective. 

If customers received the damage or defective lamps, our customers return for free. Aldaw Homes pays return costs; VAT/Duties are not included.

Note: If customers don't like the lamp after receiving and want to return it, our customers need to pay return costs.

Refund

The customer gets a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

Custom orders are not eligible for returns or refunds.

We accept cancellations only within 48 hours after the order has been placed.

Orders without a response to the approval request within 72hours are not eligible for a refund or cancellation of the order.